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Take advantage of vehicle care that never compromises on skill or convenience — from our factory-trained team in North Haven, CT.
No one knows your vehicle better than we do. Our expertly trained technicians use Genuine Mercedes-Benz Parts and help make life less complicated with service that's both professional and convenient.
Advanced, ongoing training means our diagnostic team understands the specific engineering of your model — not just general automotive repair.
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Our service contracts let you drive with confidence, with parts and labor fully covered for up to four years.
Why Mercedes-Benz Service?
Precise fit and finish, backed by a 2-year parts limited warranty, engineered to maintain your vehicle's performance and integrity.
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Trained personnel thoroughly inspect your tires and wheels with a level of detail only a Mercedes-Benz dealer can offer.
Shop Mercedes-Benz TiresVehicle care built around your schedule, not the other way around. Ask our service advisors which of these are available for your visit.
Convenient, comprehensive, and contact free, Mobile Service by Mercedes-Benz brings exceptional care right to your preferred location with offerings like:
*Services offered by Dealer. Contact your dealer to see if they offer Mobile Service.
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Available with or without an appointment, Express Service is dedicated vehicle care in about 60 minutes or less. With two diagnostic technicians working on your Mercedes-Benz using the latest tools and tests, it's a comprehensive way to get thorough service in less time. Services offered include:
*Service B may take longer than 60 minutes. Speak to your Service Advisor for more details.
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We understand it's not always convenient to bring your vehicle in during regular dealership business hours. With Night Drop, available at participating Mercedes-Benz dealerships, you can securely leave your vehicle at the dealership after-hours, ready to be serviced the next morning.
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Providing the utmost convenience for our owners, participating Mercedes-Benz dealers will pick-up your vehicle and drop it off at your home, office or the location of your choosing when the service maintenance is complete. *Certain Restrictions Apply*
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You've locked down luxury, now add convenience. Mercedes-Benz Prepaid Maintenance offers customizable service plans to suit your vehicle and driving habits. Authorized technicians are expertly trained using only Genuine Mercedes-Benz Parts and the latest diagnostic tools, helping to bring confidence to every ride.
Shop Warranty & Service Plans →Keep your Mercedes-Benz running like new with our recommended service intervals.
With the first visit at approximately 10,000 miles or 1 year, whichever comes first, and then approximately every 20,000 miles or 2 years after that, Service A includes:
With the first visit at approximately 20,000 miles or 1 year after the previous service, and then approximately every 20,000 miles or 2 years after that, Service B includes:
A two-year service coverage package is available for purchase with all-electric Mercedes-Benz vehicles, serviced by trained technicians using Genuine Mercedes-Benz Parts, and offers services including:
Keep your Mercedes-Benz running like new with our recommended service intervals and ownership resources.
The Mercedes-Benz Roadside Assistance Program is available 24/7 to help fix a flat, jumpstart the battery or fuel up — whatever it takes to get you back on the road. Call 1-800-367-6372, press the me-button in your vehicle, or use the Mercedes-Benz app to contact us.
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In the event of an accident, we work with our sister store, Town & County Auto Body, as our Certified Collision Center. As dedicated automotive specialists, they're committed to providing the highest quality repairs and getting you back on the road as quickly as possible — making them the best choice to restore your Mercedes-Benz to its pre-collision condition.
Learn More About Our Collision Center
Get answers to vehicle operation questions and discover everything your Mercedes-Benz has to offer in your Owner's Manual.
Download Your Owner's Manual
Mercedes-Benz is committed to keeping you informed about any recalls on your vehicle. Visit the link for the most up-to-date information on current or previous recalls.
Mercedes-Benz Recall Information
Enjoy the convenience of the Mercedes-Benz app, with features like Remote Start, Lock/Unlock and Locate Vehicle, a direct line to your preferred service dealer, and more.
Explore the Mercedes-Benz App
Enhance the lifestyle of driving a Mercedes-Benz even more with genuine accessories — roof-mounted travel equipment, all-weather floor mats, spoilers and more for your vehicle.
Shop MB parts and AccessoriesYour vehicle's ASSYST PLUS system tracks driving conditions and mileage to tell you exactly when service is due, typically around 10,000 miles or one year for Service A, and 20,000 miles or two years for Service B. Actual intervals vary by model, model year and driving habits, so always follow the reminder in your instrument cluster.
Service A covers the essentials: a synthetic oil change, oil filter replacement, fluid checks and a multi-point inspection. Service B includes everything in Service A plus items like cabin filter replacement and a brake fluid exchange, along with a more thorough inspection of longer-interval components.
No — federal law does not require dealer-only maintenance to preserve your warranty. That said, our factory-trained technicians and Genuine Mercedes-Benz Parts are matched to your exact vehicle specification, protecting long-term performance and resale value in a way most independent shops can't guarantee.
Yes. Depending on the service being performed and availability, we offer complimentary loaner vehicles and local shuttle service so your day isn't interrupted while we work on your Mercedes-Benz.
Yes, our service center maintains Sprinter vans for individual owners and commercial fleets, including scheduled maintenance, diagnostics and service scheduling built around minimizing downtime.
We serve Mercedes-Benz owners throughout New Haven County and beyond, including New Haven, Hamden, Wallingford, Branford, Meriden, Milford, West Haven, Guilford, the Naugatuck Valley, Waterbury, Bridgeport and Middletown.
Genuine pads, rotors and fluid exchanges calibrated to your model's braking system.
Schedule Brake Service →Rotations, alignments and manufacturer-approved tire replacement in the correct load rating.
Visit Tire Center →A full inspection of suspension, steering, exhaust and safety systems with every visit.
Book an Inspection →Scheduled service for personal and commercial Sprinter vans, built around fleet uptime.
Sprinter Service →Factory-certified repair procedures to restore your Mercedes-Benz to pre-loss condition.
Collision Center →Flexible payment options so a needed repair doesn't have to wait on your budget cycle.
Learn More →Wherever you're driving in from, our service department is built to make the trip worth it — loaner vehicles, same-day turnarounds on most maintenance, and a shop that only works on one brand.
The closest major hub to our Mercedes-Benz service bay — most New Haven appointments are in and out same day.
A quick drive down Washington Ave for Hamden drivers needing Mercedes-Benz Service A, Service B or tire work.
Wallingford owners rely on us for genuine-parts Mercedes-Benz maintenance without the trip into a bigger city.
Shoreline drivers from Branford get factory-trained Mercedes-Benz service without heading further into New Haven.
A short trip up I-91 puts East Haven Mercedes-Benz owners in our service lane in under fifteen minutes.
Meriden Mercedes-Benz drivers use our loaner program to make the trip down I-91 a non-issue on service day.
A direct shot down Route 10 for Cheshire Mercedes-Benz owners scheduling routine maintenance.
Milford Mercedes-Benz owners along the I-95 corridor count on us for Service A/B and collision repair.
Close enough for a same-morning Mercedes-Benz drop-off and shuttle back, no loaner needed for quick visits.
Shoreline Guilford Mercedes-Benz drivers pair a service visit with new and CPO inventory browsing.
Lower Naugatuck Valley Mercedes-Benz owners choose genuine-parts service over the closer independent shop.
Ansonia Mercedes-Benz drivers get the same factory-trained attention as our North Haven regulars.
Shelton Mercedes-Benz owners along Route 8 use our online scheduler to lock in a bay before the trip over.
Waterbury and Naugatuck Valley Mercedes-Benz owners make the drive for our loaner fleet and Sprinter bay.
Fairfield County Mercedes-Benz owners split between us and the coast — many choose North Haven for shorter wait times.
Middlesex County Mercedes-Benz drivers pair a service appointment with a look at our current AMG® and GLE inventory.
Book online in under two minutes, or call our service advisors directly. Loaner vehicles available by appointment.
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