Recently we had been experiencing an issue with the Check Engine light. It was going on then off then on again. I had spoke to John Ramos about this issue, he was quite understanding and calming. An appointment for service was set. When we brought the car in on its service date the warning light was off. John had assured us that they would check the car over. They had found and quickly resolved the issue under the warranty. John was the most honest and helpful Service Manager that I had ever dealt with. We are also very pleased with ...
Great Customer Service the Employees were very nice. I was offered snacks while waiting. The time waiting was long at all. When finished my representative explain what else can be done with the car. My car was also washed and clean.
Communicated the problem by phone,, then set up a date for service and the issues were addressed and the problems resolved. Excellent staff............ Thank you Mike
My experience from beginning to end was fantastic! PJ was very helpful and was able to answer every question I had. When I was ready to buy he was readily available and ensured the process went smoothly. Everyone who helped me learn the interior was also very helpful and took the time to thoroughly explain everything.
MB of North Haven is the best dealeship I've ever shopped and I am 74 years old. Jake Mauro is outstanding!!!!!
I was able to find and purchase my '17 GLE in under 3 days. Peter Pearce and the sale/service crew performed admirably and made the auto acquisition not only an easy but a pleasurable experience. Today's purchase was my third (C300 lease, E350 and GLE350) within an 11 year period and I've never been disappointed with the sales, support and service staff. Keep up the great work folks!
EXCELLENT SERVICE ON AIR BAG RECALL CAR CAME BACK CLEAN
Great experience with Paul, our sales person, Jake the owner, John in the service Dept and everyone else we encountered. We were treated professionally and kindly and most importantly, with honesty! My last Benz was purchased at New Country but I am 100% North Havens customer now! Thank you!
The associates who work here at Mercedes Benz Of North Haven are great. I bought my 2016 Mercedes GLE350 from another dealer, and the folks I had dealings with at Mercedes-Benz of North Haven treated me as if I was one of their customers from an original purchase in their Dealership. Great people and made me feel like I was important to them, and as if I had been a Customer from years ago who came in to have my car serviced. Wow, fantastic experience!!!