Customer Testimonials
I own 2 Mercedes and you cannot beat the outstanding care and professionalism that the service department offers. Scott has a great team and you can see they all follow his customer centric lead. Miguel is a great addition to the team and hope he remains as he is in the forefront which sets the tone for a great visit. I would be remiss if I also didn’t mention Freddie who is always willing to help everyone! Thank you!
Experience was great here! Pj worked with us and finalized the deal. Thank you for your services PJ!
I had a great experience at Mercedes Benz today with PJ. He was awesome. I love his authenticity and kindness. He wasn’t pushy and he was very knowledgeable about the inventory. He made me feel comfortable and I was happy to do business with him!
Excellent service!!
Outstanding customer service and attention to detail. My sales rep, Luis, made the entire car buying experience pleasant and easy to follow. No question went unanswered and the attention to detail was exceptional. Highly recommend buying a vehicle from them and make sure to ask for Luis!
Timely, kept informed, technician was thorough. In and out in 2 days. Ashley service coordinator did an excellent job with appraising me of work status throughout.
Mark at Mercedes-Benz of North Haven provided a professional car buying experience, going above and beyond to provide as much information as possible about the vehicle even when I couldn’t make time to see it in person. The shop gave an attentive inspection of the car before allowing me to see it, and provided an honest assessment of notable imperfections. Never did I feel pressured or rushed into a decision. I would use MB of North Haven again for a stress-free buying experience.
Love these guys and their professionalism. Always a five star experience whenever I need anything with my car. Bobby is the best!
Misak is the best car salesperson ever! He is very patient and able to get you the best deal. When you go to North Haven Mercedes Benz ask for the best, and the best is Misak. 😊
Don was personable, easy to talk to and work with, and did his best to meet our needs. The entire vehicle purchase was seamless, quick, and easy and their financing team worked to get us the best financing possible. Overall, it was a fantastic experience.
Quick and easy
Excellent!
The entire process was an experience like never before. Bobby kept me updated from the start to the finish. Due to my work schedule and not being available during the service business hours, they arranged for my keys to be left in the show room so I was able to pick up the car at my convenience. The video, the mechanic specialist does is a nice touch. Since this is my first dealership experience with car serviceing, in the past I've used local mechanical shops. I know this is the way I'll be going from now on!
Thank you so much for the amazing service that you guys provide for your customers
I always say the best way to judge a car dealership is by how their service department treats you, not how their sales department treats you ……… and let me just tell you how wonderful MB of North Haven treated me! I was on my way to the dealership to inquire about a part when my SL550 started sputtering. I was 2 miles away and prayed I would make it there without breaking down. I pulled in to service, parked and ran into TED O. (shop foreman who I owe a debt of gratitude to) outside in the parking lot as he ...
PJ was great to work with. He was responsive, straightforward and very helpful. He respected my time and made the process easy. I would definitely recommend working with him to anyone looking for their next car. The staff at the dealership were all very nice.
Best quality service. The part counter always supply the part in a time no hesitation very friendly people’s. They find the right part every single time for the car and very loyal person. I never have a problem with anybody. I own dealership Dynamic Auto llc I appreciate the business. Thank you.
I recently purchased my aunt’s car after she passed away. Mercedes Benz customer service was excellent. They were knowledgeable and helpful. I was also impressed that they sent me a video of the recommended repairs. I got an amazing loaner car too. I highly recommend MB of North Haven!
The cashier was snide/rude. Everyone else was nice.
Elena, the sales manager, and the service department are wonderful! Thanks for the help!
Everyone at the dealership was outstanding and very helpful. It was truly a pleasure working with them. I would recommend anyone to come to this dealership, even if it’s out of their way great service.
After my initial inquiry with the dealership, Mercedes-Benz Client Advisor, Kamran Moody stayed in contact with me for months prior to my recent purchase of a 2024 GLC300. He located the car that I had described to him and notified me as soon as he found it. His ongoing communication with me made my purchase easy and seamless. He and the others at the Mercedes-Benz of North Haven dealership took care of business promptly and made all the purchase transactions with ease. They are all very professional and a pleasure to work with!
Just bought my 25 AMG GLE53 from this dealer and had the best experience with the entire staff. Finance was a breeze! I got an amazing rate!
The team at Mercedes Benz of North Haven is absolutely amazing! I was in an emergency situation and they helped me so much. If I had a sixth star to give them, I would.
Good service
Professional, courteous, thoughtful, kept you informed every step through the repair process. Thank you Zane.
Our sales rep Izzy was wonderful. Took excellent care of us!! Thank you!
Expert service and attention to detail. I admit I had time constraints- PJ and Team were awesome helping me to get in and out on schedule. No run around in North Haven! Have had poor experiences at other local dealerships. This was 💯 % PLUS!
Great experience with a used car purchase, thanks to Misak and Sonya.
OUTSTANDING service experience. BRAVO Bobby & the team!
My service experience with MB North Haven was really what I was hoping for and more. I needed a hand in addressing an oil leak. Making an appointment online was super seamless and much easier than what I’ve experienced with other CT locations. Even better, once I booked my appointment they actually called me to follow up and offered to get me in earlier so I didn’t have to wait too long to have my issue addressed. That level of thought and care really impressed me. Upon bringing my car in, it did take a few days for ...
Have only dealt with Ashley in the service department and have had nothing but amazing service.
The service was smooth and very efficient. The service dept. staff were all very helpful and friendly. Matt was great with the before and after car service information and communication.
This is the only Mercedes dealership I would go to for service. Ashley the service advisor goes above and beyond
We are visiting in the area and needed to have our Mercedes serviced. The car was carefully inspected and serviced. Also we appreciated the loaner vehicle as we had delivered the car on a Friday and it was not ready to pick up until Tuesday.
I had very good experience with this dealership. Very good service. 100% satisfied Best
Helpful and friendly staff. Good communication while my car was being worked on.
From start to finish, everyone was amazing. Could not have asked for a better experience. I would highly recommend this dealership. Shout out to Izzy who made the purchase an easy and enjoyable experience.
They reminded me why I pay for a Mercedes. Excellent service, patience and understanding! They were thorough and quicker than anticipated
Perfect
Don Shepard was an amazing salesman. There was absolutely no pressure when it came to the sale. Don did a great job Communicating with us. Financing was a breeze. The folks who detailed the car did a great job. Overall, an amazing experience. I’m working with Don right now to purchase another vehicle. I would highly recommend Mercedes-Benz of North Haven to anyone looking to buy a car. The Siegel’s-Bill, Liz and Ryan
The service is always exceptional! From start to finish, the communication is always there.
Friendly and courteous
Great buying experience. Got a great car at a great price. No pressure
Excellent interaction - great customer experience - Shamus has been very courteous and helpful. And a great car at a great price - very happy !
Mercedes Benz of North Haven CT!! What else can I say. Don was an absolute pleasure to work with. Sonia was quick. They both provided an excellent experience. Will be sure to get my next AMG C43 from this establishment for my next purchase.
Friendly, knowledgeable, honest.
I was pleasantly surprised with how easy my transaction at this dealership was. From the moment I walked in, everyone was friendly and super helpful. Seamus was awesome!
Great attention and follow up. No pressure sale, just very supportive. Mark was great to work with.
They honored a recall and that days slot to me.
I will always choose Mercedes Benz you are the best !!!
Great service, friendly service advisor
This was my 1st experience with Mercedes of North Haven. This service was excellent and I would recommend them highly.
My salesman and financial manager were amazing!
I’m now a proud owner of a 2025 GLA 250 and it would have never been possible if not for PJ! Having been a life long Jeep Grand Cherokee owner with a pipe dream to one day have a Mercedes SUV, I never thought that one day my dream could come true! PJ provided the BEST customer service (seriously, the best) - he was patient, not pushy, extremely knowledgeable, & made the whole process fly by with his wonderful personality. Investing in a car, especially a Mercedes, is just that - an investment. I felt very comfortable and understood throughout my ...
Fast friendly service! Would definitely use them again. They send you a video of your car and keep you updated.
Excellent service advisor
Excellent service at Mercedes of North Haven. Attentive and professional! Zane did an excellent job! thank you
Everyone is very Generous and attended to my vehicles needs.
“I had an excellent experience at Mercedes of North Haven, CT, when I brought in my Sprinter for service. Ashley, my service advisor, was outstanding—she was not only professional but also incredibly helpful throughout the entire process. She kept me well-informed and took the time to address all of my questions. I’m very satisfied with the service and grateful for Ashley’s assistance. Thank you!”
The entire service team was kind, respectful, timely and very thorough. Five star service for sure!
I recently had the opportunity to work with Seamus over at Mercedes Benz of North Haven on a used car. I unfortunately did not purchase the car as it was not the right fit but Seamus was super communicative, kind and helpful is answering all my questions. We took the car for a test drive as well and drove very well. The dealership is also very nice along with the rest of the staff. It's exactly what you would expect the experience to be like for Mercedes Benz. Thank you again Seamus!
Hi everyone my name is Leighton from Brooklyn, i recently purchased i truck from this dealership, 99% of the paperwork was done by phone and online, i've been to a-lot of dealerships but none compares to Mercedes Benz of North Haven, from the first day i called to make enquiries of the truck up until the day i traveled from Brooklyn to north Haven the Guys there was so friendly easy to deal with and courteous, they make you feel like family, customer service was impeccable, i would like to say many thanks to Luis, Adam and Jessica for a ...
Excellent customer service. I will come again.
Always prompt and attentive to our needs. Everyone is so friendly
Matt and team provided exceptional service and the car was serviced and cleaned in a timely manner. I was able to work from the facility while my car was serviced within an hour.
As usual thorough professional and prompt
John was very professional and gracious with his time helping us figure out which vehicle would be best for us. The process and experience was very easy. I would highly recommend
Very professional and fast service,
Very professional service department from start to finish. I'm happy with the work they did. I'll be going back for sure.
Everything went so smoothly getting our 40k service done,Ashley went above and beyond
This hybrid vehicle had 0% charge when i took delivery, despite the 3 hours I was at the dealership concluding the purchase. The tire pressure warning and coolant system warning came on while driving my new car home. I'm not sure a proper new car inspection was done. The references for the proper fluids to use are technical bulletins that are impossible to understand. I love the car but the delivery experience was very disappointing. Michael, who did the initial setup of the infotainment system, was excellent and very knowledgeable about the vehicle systems. But pre-delivery service to the vehicle was ...
John was excellent as was sales manager. They got me the car I wanted for the monthly payment I needed! Thank you.
FINALLY! The seemingly neverending search for a new car (totally not in the plan right now) has come to an end!! Thanks to MERCEDES-BENZ OF NORTH HAVEN, John McNeil and his colleagues saved the day.(Props) Long story short after searching 100's of cars on line for days making weeks, reaching out to 7-10 possibilities and more than a half dozen test drives I knew I wanted safety and comfort first! A certain monthly payment and love the car. I received a follow up call from Rachael(a pleasure in the phone) asking if I still had interest in the ...
Great customer service, beautiful facility. Salesman, Donald, extremely pleasant and personable. Got me exactly what I was looking for!
The service department is 5 stars, very accommodating and did a great job. Thanks
Start to finish, a first rate buying experience. Don Shepard was a gentleman. Experienced, transparent and helpful. The finance manager and general managers were both lovely and super efficient. As an out of state buyer, they helped me get in, out, and on my way home in less than 2 hours. I can’t say enough about the dealership. Worth the trip from NY! Will be back for my next MB…. -MH
