I’m new to the area and appreciate the fact that Zane communicated with me through the process and explained the necessary repairs, the whole experience was great and quick. I will definitely will be back for the maintenance and care of my car.
It was great
Underwriter was very professional. I do realize it was around 5:00-5:30 however I wish someone was able to greet me an and explained more in detail about the repairs I received and what are the next steps I have to take for following up with the maintenance (A,B,C);especially since I am a new customer.
Left car for standard “A Service” with loaner vehicle. Dealership completed a through analysis of vehicle (in addition to performing service) as requested, with excellent follow up on recommended repairs
P.J. Our salesman once again was very helpful. No pressure. Mercedes quality is impeccable.
I recommend Matthew- very good!
The professionalism, knowledge, demeanor of the staff was outstanding. Great willingness to find a solution
I had a smooth and excellent experience i was in and out with a brand new truck
very fast and professional
Excellent customer service! All staff are very easy going and you never feel pressured or guilt to walk into this dealer.
This is the first time owning a Mercedes for me. It is the best car I have ever owned. I am very grateful that the service team takes time to explain everything that needs to be done and does so professionally and quickly.The cost is comparable to area shops (I checked) and the piece of mind of knowing my car is being taken care of in such an expert manner is priceless
Great establishment and wonderful customer service. They took care of my issues and gave me proper recommendations to help solve others. They were kind and courteous and I was able to get in and out within a timely manner!
Great experience with a professional sales team. Mercedes Benz of North Haven easily won my business and loyalty!
Excellent communication, service and attention. Super friendly and professional. Wonderful experience that you would expect buying a Benz!
Great customer service. Friendly service advisors. Never try to sell a service and only recommend what is needed in the near future. A true difference from my past experiences at other dealers.
We have always had amazing customer service at Mercedes Benz of North Haven. Kamran Moody is very knowledgeable about the entire car buying process and has always taken the time to guide us through the process. We will return here for our future car buying needs!
I was having trouble with my Mercedes me Connect app. Mike Daniels was a very big help and professional. He was also very pleasant to deal with and even provided a phone number that would get me to him directly. Thanks Mike
Pulled into service area, immediately greeted, car processed, proceeded to loaner counter, on my way in under 15 minutes. Equally fast returning and retrieving my vehicle. Outstanding service by everyone involved. I was kept up to date by text messages (my preference) by Zane. Thank you to all involved in servicing my car.
Very professional, pleasant, gave me an excellent loaner. Finished everything very quickly and they were flexible.
Very efficient and great customer service like always
The Mercedes-Benz of North Haven has the most professional and kind service department. My calls are answered quickly, they get me in as quickly as possible and offer service with a smile. What’s better than that?
Excellent service. Would be nice if loaners had gps.
Extremely happy with the service, I messed up my date of service, since I was already there, I asked if they could take me in, they did it for me although they were very busy on the day I was there, never get disappointed with their services for the last two and half years with Mercedes
I enjoyed an excellent experience purchasing my sedan. It went very quickly, efficiently, and Mr. Moody with whom I worked-does an excellent job.
I cannot begin to express my utmost gratitude to Scott (Service), Nick (Mechanic), and the ENTIRE team at Mercedes of North Haven! From the firet moment I called in to the receptionist straight through to the final moment of picking up my vehicle, I was treated with kindness, respect, accommodations, professionalism, and complete thoroughness which I have NEVER received in my history of car ownership! I CONOLETELY trust the entire team here at North Haven and am so grateful for the service I received. Although location is more than an hour from where I am located, I will certainly ONLY ...
If I could give 6 stars I would. i would high recommend Izear “Izzy” Hogan!!! He will treat you right!
Excellent service. Even though they were very busy they were able to fit me in much sooner then expected.
Excellent customer service!!!!!! Kamran Moody was awesome. Buying process was great. Will be doing more business in the future
Quick turn around and great job.
My rep Matt was excellent and answered all my questions whenever I asked it was a fantastic experience
Friendly, professional staff. Convenient location. Excellent service.
Prompt, friendly, luxury service.
Had a nice experience no pressure knowledgeable sales man new what we were looking for and didn’t try to push something else
I have been a very satisfied buyer and client of Mercedes Benz Of North Haven since 2001. Sales and service are always perfect.
My 2014 C300 experienced a rear subframe bracket detachment. I learned that it was on recall. I took it in to Mercedes Benz of North haven and they treated us like we were thier best customer. They made us feel special and they took care of our car with an attention to detail that I really appreciate. Because of our experience here I will shop Mercedes Benz when I'm in the market for a new car. Awesome. Thank you
Fantastic dealership in Customer friendly
Very professional personnel.Didn't regret to get my car's oil change at their shop.
Great service, expectations met
I want to give a very special thank you to Stephanie Gregoire and her manager Muhammad Sabir! They made my birthday wish come true and got me into a beautiful Mercedes. Just want to say thank you for all your hard work and dedication they really made it happen for me!
I was totally impressed with the staff in the service area and the showroom. They were all kind and caring about my comfort. I picked up my car today and it was clean and shiny inside and out. I highly recommend this dealership for their professionalism and excellent service.
Excellent turnaround time. Very attentive and professional/gracious service sept
The staff were very professional and kind. It was a wonderful experience!
Polished rims look brand new, I am beyond satisfied with the finished product. Car looks like I just bought it.
This was a wonderful experience with Mercedes of North Haven. We worked with Izzy and it was very smooth sailing. There was no high pressure sales and negotiations were very simple and straightforward. I feel like we created a fair deal for both sides and thats what buying a car is all about. Take your time and read the paperwork and i promise you will have a fantastic experience. I will come again.
The Loaner Department was very accommodating. I appreciated the newer car and opportunity to drive a different model.
Kamran Moody has been our salesman in Lexus dealer for over seven years now our is family moving towards Mercedes-Benz. I have nothing but hight regards and praises for Kamran best salesman I have ever in counter in my life and I have bought many cars in my lifetime once again, thank you Kamran - Joanna and Andy.
Very courteous and professional dealership. They are all about the customer experience not just another dealership that wants to sell a car
First I must say PJ is the man, he made it possible for me to trade my 2016 RAV4. With a smooth transaction I wasn’t feeling pressured he made me feel very uncomfortable, i was offered tea , coffee or juice.He was very professional always have a smile on his face and I drove of the lot with my brand new 2023 Mercedes Benz. Of which I love I don’t think I would ever go drive any other car. I would definitely recommend. The Mercedes Benz.of North Haven . And pleased Please ask for PJ he is the best.
Great salesman. Fortunate to have as a staff member.
Car broke down out of state. Car towed to MB of N Haven. Despite being very busy in their service department, they finished the work on time and kept me informed daily. They were excellent to deal with, and did a great job!