Customer Testimonials
Great doing business with these folks, Victoria Martino was a jewel to work with and made me feel important. l was on my way to fairfield to sell my car to Carvana and decided l would give them an opportunity to be competitive. After diligently inspecting my car they were able to save me the trip and made a very fair offer. l will definitely come to North Haven Mercedes when lm in the market again. 💯 recommend
Working with PJ was seamless. There was pressure and he was very thoughtful of my needs. It was a pleasure working with him.
My experience was beyond compare. I was treated by my sales person, SKY, as though I was the only person in the showroom, and every detail of my purchase from beginning to delivery day, was personal and impeccable. This is my 5th Mercedes, and I must compliment SKY as being the most attentive and knowledgeable about every detail of the car of all the sales people I have met! I highly recommend MBNH and especially SKY if you’re in the market for a new automobile. A. CIARDELLA, MD
We were so lucky to deal with Seamus from start to finish while deciding on our next car. Seamus was extremely knowledgeable and helpful during this process. He is such a polite young man and made car shopping a delight!
Had a great experience while bringing my car in for service. The team was quick, efficient and communication was excellent. Super easy and enjoyable to deal with. Will continue to service my Mercedes here
Top-tier service! Brought my car in for a recall and was impressed by how fast and efficient everything was. No waiting around—loaner was ready at drop-off, my vehicle was ready immediately at pickup, and I was kept updated the whole time. Couldn't ask for a better experience.
Very friendly service and easy process!
Very good
Bobby Took care of the issue with our car promptly
Thank you for the fast inconvenient services..
Thanks for the great service!
Matt in the service department is the best!
Car drives beautifully. Thx. GJC
My experience at Mercedes-Benz of North Haven was nothing short of exceptional. From the moment my wife and I walked into the showroom we were treated with the utmost respect. Seamus was our Client Advisor and was pleasant, courteous, and transparent about the vehicle we were interested in. He brought the vehicle around for us to test drive, did a complete walk around with us, and answered any questions that we had. Sean, the Finance Manager, made the paperwork process pleasant and stress free. Upon delivery, Shyheim, the Product Concierge, was with Seamus, and they both explained the features of ... Read More Google - Sep 21, 2026
Ashley was amazing, excellent communication, no attempt to upsell, got the work done and out the door Will bring all our equipment there from this point on Thank you
Excellent customer service. Exactly what you’d expect from a name like Mercedes. Made maintaining our sprinter van effortless. Huge thanks to Ashley and her team.
Mercedes Benz Sprinter Vans of North Haven is hands down one of the best dealerships in the country. I say this as a vanlifer who has serviced his camper in several dealers across country. Most recently I had to cut my trip short because my van started the dreaded “10 starts” countdown and I drove straight to the dealership. Ashley, the service manager took me in right away and after a few hours I was back on the road. Everyone at this dealership is friendly and very professional. Including technicians, parts department and of course Ashley. She is very knowledgeable but ... Read More Google - Sep 19, 2026
I had an amazing experience At North Haven Mercedes.This is my first time at Mercedes and I had Mehkai Bond as my sales representative he was great. He helped me figure out Everything in A professional matter. Everything was quick and easy, and he took the time to explain everything very carefully. Everyone I spoke to was kind and professional. I even Posted on social media, saying how great my experience was and how helpful Mehkai was. I would 100% recommend to anyone and everyone I know . needless to say Mercedes at North Haven was everything I expected and more
John was amazing to work with! He was so kind, genuine, thorough, and had such a great personality throughout the entire process. He made buying my first car such a positive experience and made sure I felt comfortable every step of the way. I would absolutely recommend asking for John at Mercedes-Benz of North Haven!
Great service and assistance, great communication!
Great car shopping experience at Mercedes Benz of North Haven. John was excellent at helping me find the right car. He made sure to give me the time I needed to come to the right decision. Couldn’t be happier with my beautiful new car. Thank you John and Mercedes Benz of North Haven.
Came to North Haven Mercedes-Benz to sell my truck. Obed was very welcoming, upfront, and honest. I wasn't buying a vehicle, and my truck wasn't an expensive truck, but I felt like I was treated the same as if I was buying a $100,000 car. At least 4 people came up and offered to help me. I was repeatedly offered coffee, tea, and snacks. Everyone was very welcoming and friendly. I would absolutely recommend this dealership to my closest friends.
Greatest dealership around! Superior service department!
Great experience purchasing a pre-owned vehicle. Everyone we interacted with during the process was friendly and not at all pushy. Noticed all levels within the dealership seamlessly worked together providing excellent customer service. It's not the closest dealership to where we live but definitely worth the drive!
The staff is attentative, knowledgeable, and right on top of it. Ashley the service manager is as good as any as I have met at any dealership. They have become my go to Mercedes Service center.
I had an excellent experience working with John and Moe! John was incredibly helpful and communicative throughout the entire process. He took the time to answer all of my questions, never made me feel pressured, and genuinely wanted to make sure I was happy and confident with my purchase. Moe was equally wonderful to work with. The entire experience felt easy, transparent, and far less stressful than car buying can sometimes be. I would highly recommend asking for John and Moe, they made the entire experience a great one from start to finish!
Service did a great job very professional
I had a great experience at Mercedes-Benz of North Haven. Skye was absolutely wonderful to work with. She was incredibly helpful, friendly, and never pushy. She really listened to what I was looking for—even some of my very specific, niche requests—and paid attention to every detail. She made me feel comfortable, heard, and confident in my purchase from start to finish.
Mo, the manager, was also fantastic and continually checked in to make sure I was comfortable and happy throughout the process.
This was my first experience purchasing from MB of NH, and I couldn’t be happier. ... Read More Google - Sep 13, 2026
I had a great experience at Mercedes-Benz of North Haven! I had the pleasure of working with Seamus, and he was absolutely wonderful throughout the entire process. He was professional, knowledgeable, patient, and made everything easy and stress-free. He took the time to answer all of my questions and made sure I felt comfortable every step of the way. If you’re looking for a Mercedes-Benz, I highly recommend asking for Seamus. Excellent customer service and an overall great experience!
Everything went great, very professional and knowledgeable.
Different refreshing environment very customer oriented, attentive to the needs and the concerns of the customer.
Great customer service, professional , friendly and helpful people . Smooth transaction and quick. Love it 🥰
I had a great experience selling my car to Obed Santiago at Mercedes-Benz in North Haven. Obed was professional, friendly, and made the entire process easy and straightforward. He communicated well, was respectful throughout the transaction, and made me feel comfortable with the sale. I really appreciate how smooth everything went and would definitely recommend Obed to anyone looking to buy or sell a vehicle. Great experience overall!
Great experience with Mauro Motors (Mercedes Benz of North Haven), particularly with our sales representative, Seamus. Highly recommend!
In early June, I purchased a certified, previously owned Mercedes Benz from Mercedes-Benz of North Haven, Seamus was the salesperson. He was extremely polite, informative, and helpful, providing me with all the timely information I needed in order to make a purchase and trade-in decision I was confident and comfortable with. It was a very positive experience, encouraged to ask questions, and was not rushed. I would highly recommend Seamus and the dealership.
Awesome staff, always goes above and beyond.
I bought my first Mercedes this year and absolutely love it. I worked with Seamus and he was awesome. He was patient and explained everything to me. If your interested in a Mercedes go see Seamus!!!
Easy entry and exit. Great team. Loved the play by play video.
Amazing experience. Very fast process, no surprises and extremely professional.
Always top notch service 👌
I had the most amazing experience with north haven Mercedes Benz the first time a couple months ago when I purchased a vehicle that I went back and purchased a second vehicle. Hands down a world class experience. Special thanks to Donna and Shawn in finance and the whole north haven family. Thank you for making my Mercedes car ownership a reality. And I highly recommend anyone looking for a vehicle , give them a try you won’t be disappointed.. 5 stars ⭐️ is definitely not enough, so I’ll give 10⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️
Ryan and John were great to work with. Although they don’t negotiate the price of their cars, they are willing to work with your trade ins. I got a great deal on an Audi ETron. The car was absolutely immaculate. When buying a used car you have to rely on the reputation of the dealership you are working with. This dealer doesn’t cut corners and you can rest assured that their standards are higher than your typical used car lot. I am extremely satisfied with my purchase and will continue to return for my future purchases. A+ experience.
I had such an amazing experience with Donna! She was warm, attentive, professional, and truly made getting my Mercedes-Benz such a special and exciting experience. I truly appreciated how attentive she was to what I wanted. I also have to recognize the entire staff ..everyone I encountered was incredibly kind, attentive, professional, and great about following up throughout the process. I felt so well taken care of from beginning to end. Thank you, Donna and the entire team! I absolutely LOVE my new Mercedes! 🥹✨ If you’re looking for a Mercedes-Benz, definitely ask for Donna …you’ll be in great ... Read More Google - Sep 2, 2026
Great service Great communication. Excellent loaner car (2926 w/1k miles, upgrade from our actual car. Service video was thorough. Approval for additional services was seamless via text link. Car completed on time with full explanations. Totally transparent.
excellent cars
Thank you so much Seamus for your exceptional service! You made buying my Mercedes-Benz a great experience, and I really appreciate how friendly, helpful, and responsive you always are whenever I call."
I bought a car just recently and had a very good experience. My sales representative Seamus is very professional and very responsive and does his job 100% and is a honest straight shooter if you wanna buy an expensive car and have a good experience, stop in and see him, he will take care of you
I said this before and I will write this again. Seamus at North Heaven Mercedes Benz is an exceptional person. Not just sales person. We have purchased two brand new Mercedes Benz from there in less than a year. Seamus stayed in contact with us almost weekly to monthly to make sure we were getting that executive experience we pay for. Each time there was a problem or an issue the dealership worked with us to the fullest extent to fix it. I generally do not recommend any car dealership because all they want is your money. But North Heaven ... Read More Google - Sep 1, 2026
My husband and I had a wonderful experience at Mercedes Benz of North Haven. Our sales rep Donna assisted us professionally with patience guiding us flawlessly every step of the way to our purchase of a CPO CLA250.
Great experience, very nice people to deal with especially Ashley who did a wonderful job for us.
I brought my car in for two things: a windshield replacement and an A1 service. Overall, I thought both services went well. Everyone especially Miquel at the dealership was extremely professional, courteous, and pleasant to work with.
My only issue occurred after I picked up my car on Tuesday evening, right at closing. Since I primarily work from home, I didn’t use the car much until Friday afternoon, when I ran a few errands. While driving to one of my errands, the oil light came on, indicating that the oil level was low.
I was very disappointed to see ... Read More Google - Aug 30, 2026
Zane was so helpful and super professional. He takes time and patience to figure out what service is needed and he’s super understanding. 10/10 recommend!
I would like to personally thank the team over at Mercedes-Benz, North Haven and a special thank you to Doug and Obad. They were completely awesome. I had a secondary vehicle not in use much for my business anymore. I walked in with the title, walked out with a fair appraisal and check, and a complimentary ride back home. I could not ask for more out of a high-line team.I would like to personally thank the team over at Mercedes-Benz, of North Haven, and a special thank you to Doug and Obad. They were completely awesome. I had a ... Read More Google - Aug 28, 2026
Although I did not end up buying the car at the Mercedes-Benz of North Haven, I had an exceptional experience with Mehkai. You could tell that he really cared about you/ the client and what was in your best interest. I enjoyed working with him. He’s a very nice young man.
I had a 9:00 am appt to bring my car in for a auxiliary battery replacement and realized I was overdue for a #8 service. They were able to due both while I waited and got out of service in an hour & 1/2. Well before the original estimated time. They also washed and cleaned my car. If your looking for a stand up service writer, ask for Zane! He's been my service writer for years!
Traveling cross country in my Adventure Sprinter Van and got hit with a check engine light. They got me in right away and took care of it immediately. Back on the road in no time. Fantastic service and Ashley was great. Will definitely recommend!!!
I initially came in for a set of windshield wipers, Jessica in parts could not have been more pleasant, professional or helpful. She went above and beyond any expectations I could imagine. A few weeks later, having encountered a problem with one of the wipers, I spoke to Ariana in service, she was attending to another customer but took time to acknowledge me and nicely asked for a minute. She asked me to pull my vehicle into the service bay, which was unexpected, and within a few minutes, Ted, the service manager came out to help me. At this point, ... Read More Google - Aug 25, 2026
Very easy to deal with. Matt my technician advisor always keeping me informed on how the repair was coming. Very pleased.
(Translated by Google) Excellent service, very clear and transparent during negotiations, quick, efficient, and highly recommended. (Original) Excelente trato y muy claro y trasparente a la hora de negociar rápido eficiente y todo muy recomendable
This was my first visit to the Mercedes-Benz Van Center, and I had an excellent experience. The service manager, Ashley, was wonderful, knowledgeable, efficient, and very helpful. She clearly explained the next steps needed to diagnose and service my van’s unusual electrical problem. I truly appreciated her professionalism and attention.
Superb salesman PJ. Excellent knowledge of product. Perfect delivery And instructions on how to operate the vehicle.
Best service department around. Wouldn’t go anywhere else.
Donna was a pleasure to work with. She was very knowledgeable about the car we were interested in and the buying process was easy.
10 out of 10. You really couldn’t ask for better service than this place. Honestly, I’ve never seen anything like it. I love it. Communication 10 out of 10 , Transportation assistance, 10 out of 10. I had it in there for recall that was about four years, overdue a general servicing, and to look into my levelers something I actually forgot to tell them about what they noticed themselves. Unfortunately, unlike a lot of places where they just wanna swap parts and so on, they looked into why it was leaking hydraulic fluid and it was just a gasket and they fixed it. I ... Read More Google - Aug 21, 2026
Good service
Service was excellent
Clayton, Diana and the tow truck driver were all so kind. Maybe one day soon I’ll be able to afford one of their vehicles. Until then I’m glad to have sold my fiat to them. I’ve had a wonderful 11 plus yrs with the car but it was time to turn her in. Let’s see what’s next for my growing family. Thank you
Experience was exemplary, especially from Frankie in service.
I would like to thank John Peschell, Ryan Savage and Luis Oppenheimer for making my car purchase at Mercedes of North Haven flawless. I have purchased many cars in the past but never with a team this helpful, knowledgeable and patient.
Had my C43 here for a B service and was happy with the whole experience. Everyone here was very nice and professional. I had done some of the maintenance to my vehicle before this service and told them what was done so they can make accommodations for me. Only issue I had was I noticed some sap spots on my car after getting it back from the service. Luckily it was easy to clean off and I think this happened after they detailed it.
Reliable and prompt service
Friendly and a great experience!!
Nail in a tire; thank you MBofNH for fitting me in straight away and expediting the tire replacement; we were able to get on the road for our long drive down south without a hitch. Your customer service is much appreciated.
Easy of making appointment and excellent service while I waited. Matt in service explained everything and informed me of progress etc. thank you
Outstanding customer service!