Michael was great in my purchase of my GLA. He was there for all my needs and wants. My vehicle need some minor fixes and he was on top of it. I highly recommend Michael if you plan on purchasing a vehicle form here.
Mercedes Finance has a long history of me being able to say that I am a LOYAL Benz Girl! My Benz experiences have been excellent throughout decades of having various models of the Benz car! Customer service is an integral part of the BENZ experience! The first day I walked into the Dealership in North Haven, I was greeted by Matt Della Vecchia-Sales Manager and part of the team. I worked directly with Michael Malchevshyi -excellent service A+ Michael was so responsive and he answered all of my questions so thoroughly. He also had a sense of humor and made sure that I was being well taken care of!The Benz team that supported me in my new C300 were all so focused and they all had strong listening skills:Dexter John - Business Manager -explained everything so thoroughly& he had a great sense of humor!Spencer Gottschall-Pre-Owned Sales Mgr - thoroughly answered all my questions! He reminded me to please let him know if I had any other concerns.Marc Petersen -Product Specialist -we had the most FUN trying to make sure that I understood all of the imbedded technology in the car! Needless to say - I told him that he definitely will hear my voice again wanting another lesson! Marc was not only very knowledgeable, but he seemed to work hard to assist me in truly knowing how to use the technology !Matt -you and your entire team definitely desire an A+ Matt, I felt as though there was a strong team spirit and wanting to do the "right thing" for the client/customer. When you have strong leadership on a team, you not only see the right actions happening, but you genuinely can feel it...this trait alone gives you a huge competitive edge over other competitors that sometimes leave people scratching their head and saying -How does he/she do so well? I also admire you for being closed on Sundays. From: A Very Appreciative New Client/Customer....who will be back many times in the future! Charlene
Always great service, from the drop off of the loaner to the service managers. They keep me informed as to what needs to be done and keep me safe on the road. For the past 10 years they have kept my car running like new.