Customer Testimonials
Excellent service from the Mercedes-Benz Service Department! The staff was professional, courteous, and knowledgeable. They made the entire experience smooth and stress-free. Great communication, attention to detail, and outstanding customer care. I truly appreciate the five-star treatment and highly recommend them!
I had the pleasure of meeting Xhoel when we visited Mercedes of North Haven looking for another vehicle. From the beginning to end, Xhoel was attentive, diligent, respectful, knowledgeable, and trustworthy. We ended up buying a wonderful vehicle and had such a great experience. I will continue to buy vehicles from Mercedes Benz of North Haven, specifically from Xhoel. Thank you to Mike in the finance department, Shy for explaining all the bells and whistles of our new vehicle, and Xhoel for this amazing experience. 5 star treatment and highly recommend!!
My experience with Mercedes-Benz of North Haven was exceptional from start to finish. The team maintained excellent communication throughout the entire ordering, production, and delivery process, consistently providing updates on my vehicle’s status and anticipated arrival.
Everyone I interacted with was professional, knowledgeable, and attentive. The team took the time to walk me through the delivery process and thoroughly explain the vehicle’s features, ensuring I was comfortable and well-informed.
The entire experience was seamless, and the level of customer service exceeded my expectations. I am extremely pleased with my purchase and would highly recommend Mercedes-Benz of North Haven ... Read More Google - Nov 13, 2026
Amazing service as always, highly recommend!
First rate experience. Fast and helpful.
Excellent Service as usual
Loving my new E450 ! Huge thank you to Xhoel Lolocaj for making the experience smooth and enjoyable. Professional, helpful, and a pleasure to work with. Highly recommend
The tech, Morgan Troy, kept me informed of his destination time on 11/2/26. Once he arrived he was knowledgeable, polite, professional, and caring! It's rear to see that in many businesses these days, and I truly appreciate it!!
Semir I had a wonderful experience working with Semir! He was very helpful, professional, and patient throughout the entire process of getting my new car. He made everything easy and stress-free, answered all my questions, and made sure I was happy with my purchase. I truly appreciate his help and excellent customer service. I highly recommend Semir to anyone looking to buy a car. Thank you for helping me get my new car!
Best customer service . Semir is great 👍 I would deff come back
A dealership with abundant auto inventory, helpful sales consultants, made the buying process easy. Thanks!
I was not sure what to expect during my visit to the dealership. I spoke with Elena and she was great prior to my arrival. They had a new E53 wagon that intrigued my interest. Greeted at the door by the sales manager who had me set up with Seamus in sales. He reviewed the car with me and we took it for a ride. I let him know I was pressed for time so he stayed in contact with me during the week as promised. He made the transaction seamless for the pickup. Yusuf reviewed the car with me ... Read More Google - Nov 5, 2026
Was kept informed of daily progress. Robert was very professional in the care he showed me and in taking care or my car.
Mehki was my salesman! And to say that he was personable is an understatement! I absolutely adore him. His mom should be proud. MBUSA should be proud too have him.
Matt was great. Scott helped out too! Was a big repair and it got handled perfectly.
This is a good place to service my car. They have great customer service, on time service, and a nice environment.
BUYERS BEWARE!
If you purchase a pre-owned vehicle from one of their three lots and it happens to be what they consider an “off-brand” vehicle, be prepared for a different level of customer service. During the sales process, you’re treated exceptionally well. After the sale? Not so much.
To make matters worse, one of the finance managers failed to include my down payment in the loan calculations, using only my trade-in. This resulted in me receiving a higher interest rate than I should have. I’ll take responsibility for not catching the mistake before leaving the dealership, but I ... Read More Google - Oct 31, 2026
This was my first time financing a car. My salesman Semir, was very patient and professional. He made the experience very reassuring and easy to understand. Everyone was friendly. Exceptional.
Horrible experience with this dealership, picked up vehicle with a huge chip/crack in windshield. Called for 3 weeks trying to get it repaired. Original sales associate was let go, passed around to many other associates who never returned calls! Plenty of other better dealerships to do business with, would not recommend!
This dealership is the best Mercedes dealership in New England They have the best Service amazing crew, especially The service department and the service manager Scott He is amazing to deal with. They are more way better than any other Mercedes Dealer we did business with. I am a dealership myself and we had a little Issue and they are not like the other dealerships. The service department Scott took care of us and treated us like a family. I can’t say how much we are happy with the service. They always provide even the parts departments amazing as ... Read More Google - Oct 28, 2026
Bob was very attentive and communicated every step of the way
My service manager Zane was excellent, great service & communication
Great service! Was done in the amount of time they told me, which helps a lot
Even though I didn’t and up getting the car John Peschell was very helpful, honest and a great sales man overall I recommend him!
Very efficient dropping off car and getting a Loaner. Thorough communication on status of car.
Nicole, Freddy & Miguel are the most professional, accommodating and knowledgeable team I know. They offer first class service !
Amazing people, amazing service!
Great service experience with my van. Ashley was very helpful and provided timely updates. They were detailed and timely with my service.
Today, we stopped by Mercedes-Benz of North Haven, and we had the pleasure of meeting and working with Luis Oppenheimer, Sales Manager. Luis was an absolute professional and assisted us in purchasing a used vehicle from dealership. Luis treated us with respect and dignity and the entire team was wonderful to work with. If you’re interested in purchasing a vehicle, I would highly recommend Mercedes-Benz of North Haven, Connecticut.
No pressure, friendly, easy to work with, and great communication! John and Luis are top tier!
Nice deal on OE tires. Very professional.
Service was great. A loaner vehicle the same as mine was provided while the serviced my 2023 CLC300. The staff were very customer oriented and paid attention to customer needs and satisfaction. No wonder I keep going back.
It was my first time and I was impressed. The text messages for comms… the video to show and explain things. It was great.
Easy to get an appointment, smooth, checking in. Work was done in a timely manner and was explained in detail by Matt. Highly recommend.
everything went smooth and the people were very helpful
Very clean- on the ball - friendly - great communication - video sent from mechanic is awesome and helps show the unknown aka the underside of your vehicle!!
Here at German Auto Repair in Watertown, Ct we deal w many dealerships. Mercedes Benz of North Haven is a solid dealership from bottom to top and their Parts Dept and Drivers have been a big part of our support system. It's a good feeling when you know you're going to get great service time and time again and in today's world that's pretty rare. I highly recommend this great group of people.
It was awful. The service advisor was rude and would not listen. Spoke to the Service Manager who told me he would let me know info after Sales Manager discussion and have not heard from him.
Not an impressive dealership whatsoever. Best part of the entire process was Alyssa who owns internet sales. From here it went downhill fast. This particular Mercedes uses the old fashioned “send in a closer” to force the sale. The woman they sent it was instantly unnecessarily abrasive, and very cold. I would say even borderline rude. She should be retired and new staff should be retrained. This review is coming from someone who has owned two very successful sales companies and teaches sales techniques. Additionally a family that has owned over 100 cars and dealt with just about every dealership in ... Read More Google - Oct 12, 2026
Went in for oil change. They gave me one price and halfway through the wait, they said actually it’s gonna be an extra $200. This did not include fluids being topped off
Be careful I brought my truck in here and they were gonna buy it and they took my keys in my truck without permission and put it up on a lift and started inspecting doing oil checks transmission checks and inspecting the entire truck on a lift. This wasted trip cost me extra diesel all for them to low ball
The staff is attentative, knowledgeable, and right on top of it. Ashley the service manager is as good as any as I have met at any dealership. They have become my go to Mercedes Service center.
Not really good job this time
I would like to thank John Peschell, Ryan Savage and Luis Oppenheimer for making my car purchase at Mercedes of North Haven flawless. I have purchased many cars in the past but never with a team this helpful, knowledgeable and patient.
Easy of making appointment and excellent service while I waited. Matt in service explained everything and informed me of progress etc. thank you
Mercedes of North Haven is, in my experience, one of the worst new-car dealerships in Connecticut. The lease pricing they advertise is completely misleading. Once you take delivery, something inevitably goes wrong that isn’t covered under warranty, and you’re left stuck with the repair bill. I do not recommend this dealership.
Yusuf, assisted me to set up the electronic components of my car, such as how to set up my telephone and CarPlay. He was knowledgeable and very caring. He assured me that if I had any additional questions to reach out to him? He and other wonderful employees of the location made my buying experience a pleasure.
Very poor as soon as I got my car home, they were you supposed to service my key as soon as I got home it went right back to where it came from unrecognizable very displeased
I am happy with the diagnostic charge of $299 but for the check engine light diagnostic charge for $299 is not reasonable .
Let me start by saying this dealership is most likely the the worst can’t imagine any other dealership being as money, hungry scamming dealership that is Mercedes-Benz should be a shame to have their name on this dealership because every person in that dealership passes the buck and when you are interested in my vehicle, they were so kind. They were so helpful as soon as I gave him the deposit as soon as I signed the papers and bought the vehicle, they no longer know your name and I bought a Mercedes C 63 from them that had a ... Read More Google - Jul 8, 2026
After the sale the customer service is awful!
We purchased our car had some electronic problems the day we brought it home. We tried to fix the issue over the phone and could not. We were informed they would send somebody out the following day nobody showed. I called again and somebody showed up the next day and couldn't get it to work. He then told me that the manager and a technician would come out that afternoon they never showed up and never called. The sales process was easy and our sales person was the best! But .... The ... Read More Google - Jun 26, 2026
Brought my car for service, I got charged $550 for diagnostics , same issue happened right after I left. Brought car back the second time they tell me it’s covered under warranty I don’t need to pay anything for diagnostic charge. I asked for a refund for the first diagnostic charge as the techs had not properly pointed out the problem. The service manager tried telling me a BS reason why the techs didn’t figure out the problem, and that they can’t issue the refund don’t care about the money, but they are making mistakes and costing ... Read More Google - Jun 19, 2026
My appointment was handled on time and the service individual explained what to expect. When the service was completed It was done promptly and again everything was explained as to what had transpired. The waiting area was immaculate and refreshments were served while waiting. All of the staff was extremely and helpful. I would highly recommend the service team and Mauro motors of New Haven.
I would give zero stars. I bought my car brand new here with a warranty for a free replacement key within 3 years then when I went in for it was told I would have to pay 700$ out of pocket for because the warranty only paid so much. Since I didn’t want to pay because I was told I had a free replacement I was given just a key with no fob so I can only use that for the glove box. I had a loaner vehicle for almost a week that’s how long it took for a simple ... Read More Google - Jun 10, 2026
Excellent customer service, technicians very knowledgeable , employees kept me informed and updated from start to finish.
After 1 month I am still waiting for a call back from Jeremy Sommers. I am still waiting for my registration.
Professional friendly staff in all areas made purchasing a car hassle free. They took care of everything! Very competent staff. Highly recommend. And the cars are fantastic! Fair prices beautiful condition..
Giving a 1 star is even a bit of a stretch. Completely unprofessional staff. Staff treat their customers as if they are a burden. They all have attitudes and are very argumentative to customers. Completely unacceptable especially given the over inflated prices that we pay as Mercedes Benz clients. The least you would expect is some common decency. Brought in my car and received it back in worse condition than when I dropped it off. & If they try to assign Matt as your service advisor just leave. He'd rather argue and yell at his customers instead of make sure ... Read More Google - May 20, 2026
I would give 0 stars if I could. I’ve had multiple negative experiences here, but this one was the worst.
I brought my car in for a specific issue. Not only was I not offered a loaner (while other customers were), I had to pay out of pocket for a rental—and they refused to reimburse me for the inconvenience. That alone was frustrating, but it gets worse.
My car went in with one problem and came out with multiple new issues, including fluid leaks and unusual noises that were not there before. It genuinely feels like something was done ... Read More Google - May 20, 2026
I am buy Mercedes-BenzI 350 , The year2020 Brand new $68.000 And I am has buy $4000 Warranty service I’m not for free, but when my car have something wrong, I keep my car very good but the seat next to the driver seat was torn , and I wanted to fixed that chair , but they replaced it for me , the chair was not satisfactor , I took it to the car company’s , and I bought the car back and asked them to fix it for me, they didn’t like it, they discriminate against me as a relative , they said I don’t ... Read More Google - May 17, 2026
No customer service, no loaners, held my car for a week and then told me to send to a different location… after they charged a $400 fee to release it to the tow truck. They treat customers by their choosing aNd status
I just had my first service appointment, and I must say the entire service process was impressive. Ariana was very efficient scheduling the service and loaner vehicle for me. And my adviser Bob was sure to communicate my car’s status throughout the day and made the pickup process very quick so I could be on my way!
Negligence, Repeated Fees, and "Transactional" Customer Service
I am writing this to share a deeply disappointing experience with Mercedes Benz and Mercedes Benz Corp , while the mechanical issues were eventually fixed, the lack of professionalism and accountability was unacceptable.
I brought my vehicle in for a major service and oil leak repair totaling $3,000. Shortly after, multiple warning lights appeared. It was discovered that the dealership had left a critical engine harness connector unplugged during their work. This negligence was severe enough to cause my engine to blow.
Despite the dealership repairing the harness was left disconnected by their ... Read More Google - May 11, 2026
Highly recommend fantastic customer service stand behind their work 100% will bring my car back for service again
Excellent service from check in to check out. First rate service. Matt did an excellent job
I called Mauro mercedes, asked if they had a vehicle and asked to check physically, she put me on hold for 5 min came back and said yes its on the lot , drove right down to purchase , not there , I buy many cars and if she checked it would have been there , or she would have said im sorry its sold , when I got there the car is not even on the lot ,the paperwork takes a few hrs even if you just sold it , I will never do business with them again !!!! Pissed off Consumer
Worst Dealer i ever was
I came here as I got the run around from the BMW dealer nextdoor for having lug nuts replaced. I bought the parts (3) and was later told if I didn't purchase the car from them they wouldn't service it, in addition that BMW doesn't service mini even though they sold me the parts, and BMW owns, manages & produces mini. Guess they didn't want my money? It's just taking a lug nut off, not rebuilding a motor. In addition, BOTH locations rotate & Service tires. Make it make sense.
Service department is very good and well maintained. Minimum waiting time for service to be done. The individual I dealt with was very helpful and kept me posted on progress of service. Hi highly recommend him.
Do not work with David. He's passive aggressive, a liar and force things on you and try to play game. He would say one thing to me at his desk and say something else when the financial rep was there. He try to have you spend more than try to help you save. Worst person to work with but I really need a vehicle and wanted to get out of there. Don't work with him!!!
North haven Mercedes is good for very helpful fast and very welcoming thanks you Matt
This was my first experience at Mercedes of North Haven. My service advisor Miguel, the service porters, and the receptionist were all very accommodating i particularly liked the video MPI. Very transparent
I dropped my car off for the 50,000 mile Service. It was done in a timely manner. The rep had attention to details I mentioned. My car was spotless afterward.was very pleased with the service seronf
Good service, they kept my car in freezing cold and my car accumulated with frozen ice , I didn’t like that.
Sale man Jason and financial lady are very kind 😁😁😁.The man help us set up App very nice too. Two lady in receptionist , I don’t know their ñames.One tall and 1 short.The short ones, she needs to improve her skills with the attitude to service customers.Thanks.
Purchased a vehicle here. At time of vehicle pickup found a minor issue with vehicle. Sales person said he’d order replacement parts and schedule a service to fix the issue. Didn’t hear back for 2 weeks after purchase. Started calling, leaving voicemails, texts and emails. No response. Got a letter in the mail from general sales manager to contact her with questions, tried contacting her and got an out of office response saying she’d be unavailable for 4 months. Called main line, left messages and phone number with receptionist to try to get a call back. Nothing. It’s ... Read More Google - Dec 9, 2025
Do not buy from they lie and the vehicles are not inspected my car was in the shop more than I drove it read everything the are fast talkers I wanted a 3 yr loan after the fact it is a 6 yr loan avoid Luis the sales guy lies through his teeth. Go elsewhere to purchase a vehicle it's the biggest mistake I made
Communication through out the repair process was very good. Loaner was appreciated given that my car was in service for 8 days. Pricing was fair. Video of inspection was great. Serious problems were fixed. My original complaint of knocking remains unresolved. Knocking persists.
Poor communication in general. No call to insurance company to provide VIN number. No return calls from sales agent after leaving messages. (Said he was tied up) Arrived on time and waited for considerable time because no one told the finance office we were waiting. Numbers on sale invoice and final paperwork did not match. Failed to tell us we were owed a check until we questioned why. Waited another hour to get plates on the car because bolts were stripped. Will not return to this dealership.
Unfortunately I cannot give more than 2 stars for multiple reasons. 1st reason was that a pre-approval was needed for each diagnostic at a rate of $299 (even though we had purchased an extra warranty and the car is less than 3 years old). Second issue was that the loaner vehicle was due to be returned on a Wednesday evening. By noon that day, I knew that I would not be able to leave work early and called to let them know that I would not make it there by 5:30 and would have to return the car the following evening after work. Miguel(... Read More Google - Nov 14, 2025