Customer Testimonials
Outstanding customer service!
My experience with Skye Wellington was absolutely a top notch experience from start to finish. Skye was outstanding, professional, knowledgeable, honest and genuinely committed to making sure I had the best car buying experience. She made the entire car buying process smooth, and easy as well as stress free without ever being pushy.
Skye went above and beyond to answer all of my questions to ensure I found the perfect vehicle for my personal needs.
I could not be happier with the service she provided.
I would HIGHLY recommend Skye to anyone looking to purchase a vehicle!
Truly EXCEPTIONAL customer ... Read More Google - Aug 13, 2026
Always Great customer service. Customer since 2012
I had a great experience purchasing my vehicle at Mercedes Benz of North Haven. John McNeil, my salesman, was very knowledgeable and answered all my questions. I was very happy with the end result and LOVE my GLC300!!!
I am writing to commend Zane for his outstanding service. He is amazing, professional, and carefully listens to and promptly addresses problems to resolve them. I truly appreciate his commitment to addressing clients' needs in an expeditious manner with high professionalism. Thank you!
Best dealer ever, such a good experience every time I am here.
Best Mercedes service experience ever for my Sprinter RV. The facility is top notch and Ashley is an amazing to work with. Very highly recommended.
Great experience with John P! His approach and professionalism got us into a great car and a smooth transaction. Will definitely recommend the entire team here. Thank you! John C
Miguel is fantastic. Everyone all around did a great job. Definitely didn’t feel like a number, which is different than other Mercedes dealerships. Will definitely be coming back here again!
Great communication with me every day about the status of my repair. Really loved that so I had no guess work on where my vehicle stood. Great customer service!
John was great!! So helpful and knowledgeable. Made the experience such a pleasure. The entire crew was great!
I told Skye (sales person) what I was looking for, we made and appointments. I took several test drives and found the vehicle that had everything I wanted. Mike had me qualified in a day! One of the best car buying experiences I've had! Great job to all at North Haven Mercedes 👏🏼
Extremely efficient service department!!!!
Excellent people from beginning to end. Easy dropping off my vehicle. I was in reception and checked out with my vehicle in less than 5 mins.
came in for tire change and miguel helped me put, he was very helpful and job was done fast
Excellent customer service!!
Great communications and fast service.
Outstanding experience with PJ, no nonsense, straight forward pricing with no back and forth time wasting. I highly recommend him and North Haven Mercedes Benz to anyone shopping for a Mercedes. The entire staff is great and contributed to this five star review.
Very painless process pretty easy
I have a wonderful experience in buying my recent car from here. My client advisor David was very knowledgeable, friendly, and helpful. Typically after the sales is done, dealers or their representatives don’t entertain the customers with same enthusiasm as before, regarding any quick post-sales issues noticed by the customers. But, in my case, when I brought some issues to the notice of David, after I took the car home, he quickly escalated the matter to the Sales manger Moe, a nice gentleman, who proactively took steps so that all my concerns were addressed by the service, while I ... Read More Google - Jul 24, 2026
The communication is always top-notch. Nothing like great service and constant updates
Excellent quick service. Easy to get in and wait. Matt Wynn did a great job communicating and reviewing the service and recommended future service items. Will definitely return.
Excellent service experience! The technicians were very friendly and explained the repairs very clearly. Everything was done to our satisfaction. We were not kept waiting for very long and the waiting area was bright, clean and comfortable.
Yusuf, assisted me to set up the electronic components of my car, such as how to set up my telephone and CarPlay. He was knowledgeable and very caring. He assured me that if I had any additional questions to reach out to him? He and other wonderful employees of the location made my buying experience a pleasure.
Great relaxed no pressure experience. Staff was totally interested in what I wanted as and needed, not what they wanted to push and sell. Very happy with my experience at Mauro.
Excellent service and professionalism
Donna made our car buying experience very easy. We looked at several options, did our test drive, agreed on a trade in value and left that day with a great deal. Car was detailed and ready for pickup 2 days later. The whole team was very meticulous on getting everything perfect. Thank you Donna. We appreciate all your help. Sue and Jerry.
I had an awesome experience purchasing my car at Mercedes-Benz of North Haven! Pj Zamani and Sean Egnew were wonderful. I highly recommend this dealership!
Excellent experience with the service department! Arianna and Miguel provided outstanding customer service. They were friendly, professional, and kept me informed throughout the entire process. They made everything easy and stress-free, and I truly appreciated their attention to detail and willingness to help. Thank you both for going above and beyond. Highly recommend this service team!
John did a great job. He was very professional. He answered all my questions.And concerns that I had.
I cannot say enough good things about MB of North Haven!! All of the staff were so friendly, knowledgeable, and professional… especially my salesman PJ Zamani! He made my car buying experience everything I envisioned and more. He took the time to understand what I really wanted in my dream Mercedes SUV and showed me all the options I had to choose from. PJ gave me an awesome, reasonable price on a 2026 GLE450 and I could not be more grateful with the car I took home. If you are looking to buy a car from here please request to work ... Read More Google - Jul 14, 2026
Great service from the time I checked in with Matt. Matt kept in touch with me during the entire process, and kept me informed what was going on, and when parts would arrive. Very professional and honestly best service I ever had at a dealership.
Service people were very courteous and accommodating. They were a pleasure to work with.
Amazing service did their best to get me in my car especially Skye she was amazing
Matt was great. He was kind and very honest about what my car actually needed!
Very classy place. They show a lot of expertise, quality cars and friendliness. Good place to buy a car with good service.
Luis was incredible with assisting us with purchasing our brand new GLS 450. He was attentive every step of the way and made sure our experience was smooth! We highly recommending using Mercedes-Benz of North Haven to purchase your next vehicle!
Everything about the experience was easy and everyone that I spoke to regarding my vehicle was kind and very helpful!
Exceptional Customer Service through and through from every employee helping us throughout our Vehicle Purchase. Thank You Rob for genuine top notch Salesman skills. Highly suggest!!
Big thanks to Ravi! Helped us out with a jumpstart very nice and friendly
Quick service changing tire. Thank you for returning my car vacuumed!
We were recently faced with the immediate need for a car, and a Mercedes SUV made the final cut along with a Volvo. We were on the fence, but it only took one visit to MB of North Haven to make up our minds. PJ Zamani previously worked with my family, so I knew who to go to. We were looking for a unicorn in terms of the color, options and year. North Haven had the only configuration like this in the country. PJ showed us the car and without pressure we were able to test drive it and collect ... Read More Google - Jun 22, 2026
All around good service 💯
(Translated by Google) Excellent representative and excellent service. PJ is an excellent salesman and prioritizes your needs and comfort. I've already bought two cars from him and he's very good. Buy at Mercedes Benz North Haven. (Original) Excelentes representante y un servicio excelente PJ es un excelente vendedor y prioriza tus necesidades y comodidad ya eh comprado 2 carros con el y es muy bueno compren en Mercedes Benz North Haven
My experience was exceptional, and the salesperson demonstrated a high level of professionalism by effectively addressing all of my inquiries.
Zane H. Was wonderful to work with. He did absolutely everything to make my experience 5 star. His communication skills outstanding. Always available and always responded.
John P was great! My first Mercedes and I am in love!🥰
Great service! Quick and very professional customer care! 10/10
John Peschell was very knowledgeable and informative about the vehicle I inquired about. Friendly and personable also.
Zane and his technicians are world class! As always he and his team are professional and 100 percent job done right. I can not say enough on their work on my cars. Zane makes sure when you get the keys back you have a safe dependable car that has been completely serviced.
John P is an upstanding guy
I started with you guys 8 yrs ago with my first Convertible Mercedes, and because of the excellent Repair Service and Customer Service, provided, I now will be letting you guys Service my 2nd Convertible Mercedes! I especially want to thank Zane my Service Rep, for always giving me excellent advice when Service is needed!😊
Quick service, made required repairs, staff was helpful, kept me well informed of progress with app. Car was clean when returned.
It was a great experience to purchase my second Mercedes in a low pressure - low stress environment where the sales and management teams acted as my trusted advisors to get me into a vehicle that checks all the boxes while providing a fantastic deal within my budget. Thanks to Ryan and Donna for all of their help and patience!
My appointment was handled on time and the service individual explained what to expect. When the service was completed It was done promptly and again everything was explained as to what had transpired. The waiting area was immaculate and refreshments were served while waiting. All of the staff was extremely and helpful. I would highly recommend the service team and Mauro motors of New Haven.
I wish to acknowledge Zane for his patience and acceptance of my questions for a better understanding of inspection report. He did not present on the defense which made for a good experience. In addition, I would like to acknowledge the welcoming staff and receptionist for their pleasant demeanors which added to a great experience during this visit.
Fantastic!!! Best car leasing experience I’ve had in 40 years! They converted an Audi lifer! Donna Wallace is the best sales consultant ever!!
David Johnson was great to deal with as a salesman. Everyone was very helpful. An excellent dealership.
Excellent customer service, technicians very knowledgeable , employees kept me informed and updated from start to finish.
PJ was fantastic throughout the entire car buying process. From the moment I walked in, he made me feel comfortable, welcomed, and genuinely valued as a customer. He helped me find and obtain the car of my dreams, and I couldn't be happier with the experience.
What stood out most was his honesty, professionalism, and knowledge. PJ took the time to answer all of my questions thoroughly, making sure I understood every step of the process without ever feeling pressured. He was patient, transparent, and truly had my best interests in mind.
He also worked hard to help me ... Read More Google - Jun 9, 2026
I contacted Elena first. She went to work immediately to find a car that had the features I wanted within my price. She assigned me to Donna to demo the car and finalize all details. They are both responsive and pleasant to work with. Very pleased with the support and the dealership has been great to work with over the years.
Check in for loaner was seamless. Service coordinator was professional and communicative.
Everyone was very professional and explained everything throughly. Highly recommende.
I was very satisfied with the work performed by the entire service department team, as well as the entire communication process handled by Matt. You guys in the service department deserve a round of applause! However, the sales and finance departments still have a great deal of room for improvement—they need to focus on more than just figures and profits. Generating profit is certainly necessary to sustain a business; however, a customer who is satisfied with their purchase will undoubtedly return again and again, and will spare no effort to purchase a newer, better-equipped vehicle from you. Congratulations, Matt, ... Read More Google - Jun 4, 2026
I had an excellent experience purchasing my vehicle from this dealership. From start to finish, the process was smooth, professional, and stress-free. Ryan and Luis were absolutely top notch—knowledgeable, honest, and genuinely focused on making sure I found the right vehicle without any pressure.
They took the time to answer all my questions, kept me informed throughout the process, and made the entire experience enjoyable. It's rare to find a team that combines great customer service with such professionalism.
I highly recommend this dealership to anyone looking for a hassle-free car-buying experience. Thank you, Ryan and Luis, for ... Read More Google - Jun 1, 2026