Learn how Mercedes-Benz of North Haven is Addressing COVID-19 by taking safety precautions and offering NO-CONTACT SOLUTIONS

How We Are Addressing COVID-19

We are excited to announce that we are open for business effective May 4th, 2020 for Sales, Service and Parts. After taking the past 30+ days to follow the CT State “Stay at Home” order and offer safety to our employees and customers, we are looking forward to seeing everyone again! We assure you that we are addressing this situation with the highest level of respect and caution possible. Follow us on social media for continued updates on our store in regards to COVID-19. 

Hours of Operation

Sales Department Monday-Thursday 8:30 AM – 7:00 PM
Sales Department Friday 8:30 AM – 6:00 PM
Sales Department Saturday 8:30 AM – 5:00 PM
Service Department Monday-Friday 7:30 AM – 5:30 PM
Parts Department Monday-Friday 7:30 AM – 5:30 PM
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COVID-19 Safety

The safety of our guests and employees is our top priority, and we’ve implemented further protocols in our facility. We’re diligently cleaning and disinfecting high traffic areas in our facility throughout the day. Our facility currently is employees only and we have implemented new processes that offer “No-Contact” solutions at the customer interaction points.

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Contact-Free Service

We’re following the guidelines put forth by the CDC and offering No-Contact Service at our center. All service employees will practice social distancing when you check in and we look over your vehicle. Courtesy Loaner vehicles are available upon request. Review recommended service work with your Service Advisor remotely. Check out and pay remotely. Pick up your fully sanitized vehicle in under 5 minutes, when notified.

What to Expect

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Curbside Sales & Deliveries

We realize some customers may need to purchase a new vehicle during COVID-19. We are here for you and ready to help you purchase your new vehicle while following all CDC guidelines and practice social distancing. Curbside Test Drives and Deliveries are currently being offered.

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No Contact Retail Parts

We’re following the guidelines put forth by CDC and offering No-Contact Retail Parts. Our Parts department is standing by and ready to assist you with your retail parts needs. If you have any questions or would like to make an order, you can call us at (203) 239-1919 or submit a parts order request on our website.

Keeping You Safe

Mercedes-Benz of North Haven is dedicated to providing the proper safety to our guests and team members alike. We’re taking additional measures to mitigate the risk of transmission to our customers and employees.

AT THIS POINT, NO MERCEDES-BENZ OF NORTH HAVEN EMPLOYEES HAVE TESTED POSITIVE FOR COVID-19.

Below are some of the protocols and action items we’re taking in our dealership to mitigate against the spread of the virus. We’re asking all of our team members to follow the guidelines put forth by the CDC to prevent the spread of the infection.

Mercedes-Benz of North Haven Employees 

  • Mercedes-Benz of North Haven employees are returning from a 30+ day quarantine where they have been following the CT State “Stay at Home” guidelines and CDC guidelines. This 30-day period allowed us to keep our team safe and allow them to safely return to work.  
  • Every day, prior to opening, employees’ temperatures will be recorded and anyone showing a temperature of 100 degrees or higher will be asked to go home.  
  • All team members are required to wear company supplied masks during work hours. 
  • All team members are required to wear company supplied masks and gloves during customer interaction points. 
  • All team members are asked to isolate themselves for the recommended 14 days if someone in their household is either demonstrating symptoms consistent with COVID-19 or is determined to have come into contact with someone who has. 
  • Team Members who become ill are being instructed not to come to work until they’ve fully recovered. If they display symptoms consistent with COVID-19, we ask that they return with clearance from their physician or after a self-quarantine period of 14 days and fully symptom fee.
  • We’ve strategically placed hand sanitizer around our facilities that are accessible to all employees to allow for them to sterilize their hands regularly.
  • We’re requiring our staff to wash their hands regularly throughout the day.
  • We’ve instructed our staff to either wash hands or use hand sanitizer, after handling food and touching personal items.
  • Our dealership will have individuals whose sole job/purpose is to monitor and enforce all of these guidelines to ensure safety to all. 

Mercedes-Benz of North Haven Facility 

Although during this temporary time our facility is an employee-only zone, it is important to understand as a customer the steps we are taking to make sure our facility is cleaned thoroughly, multiple times per day. 

  • All cleaning used in our facility are products and solutions that are CDC approved. 
  • Our cleaning routine starts at 6:00 AM every morning where we go through a thorough deep clean of the facility. This is our “Early Morning Deep Clean”
  • During the day, we have our custodial team performing our “Enhanced On-Going Clean,” which covers the sanitation of all high contact areas. 
  • We finish by another Deep Clean in the evening when our employees leave the building, giving us the ability to wipe down all common areas, high contact areas, and work stations.

Curbside Sales & Deliveries

While we all persevere through the Connecticut “stay home, stay safe” order, we are offering the customers appointment only curbside test drives and deliveries. Our team of Client Advisors and Managers are available to you via phone, text, email, web chat platforms and are responding to all website inquiries. 

Scheduled curbside test drives are available, paperwork can be completed in a CDC compliant customer only signing area and all contractual documents will be prepared in advance to make the delivery process as efficient as possible. 

All New Vehicles and Pre-Owned Vehicles in our inventory will be thoroughly sanitized before and after customer test drives. 

Any customers that arrive on the lot without an appointment, will be prompted to make an appointment if they are interested in purchasing a vehicle.

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Contact Us

203-239-1313

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620 Washington Avenue • North Haven, CT 06473

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Today's Hours:

Open Today! Sales: 8:30am-7pm

Open Today! Service: 7:30am-5:30pm

Open Today! Parts: 7:30am-5:30pm

Mercedes-Benz of North Haven 41.4215769, -72.8386389.