How We Are Addressing COVID-19

Mercedes-Benz of North Haven is committed to continuing to provide the best and safest services to our clients throughout the COVID-19 Pandemic. As CDC regulations update so do ours, in order to ensure you still receive “the Best of Nothing” Mercedes-Benz Experience.

Hours of Operation

Sales Department Monday-Thursday 8:30 AM – 7:00 PM
Sales Department Friday 8:30 AM – 6:00 PM
Sales Department Saturday 8:30 AM – 5:00 PM
Service Department Monday-Friday 7:30 AM – 5:30 PM
Parts Department Monday-Friday 7:30 AM – 5:30 PM

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COVID-19 Safety

The safety of our guests and employees is our top priority, and we’ve implemented further protocols in our facilities. We’re diligently cleaning and disinfecting high traffic areas in our facility throughout the day. Our facility is open to the public, offering “No-Contact” solutions in all departments.

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Contact-Free Service

We’re following the guidelines put forth by the CDC and offer No-Contact solutions when you choose to service your vehicle at our center.

When you arrive, our Service team will practice appropriate social distancing while we check in and inspect your vehicle. As your Service Advisor is reviewing purpose of your visit, our team will disinfect your vehicle and apply both steering wheel and seat covers, prior to your vehicle entering our service center.

For customers that pre-book their appointment, we can offer you a disinfected and fully sanitized courtesy loaner vehicle. Prior to pick up, customers can remotely approve and pay for their service bill with their Service Advisor. Upon pick-up, your vehicle will be ready for you and fully disinfected.

For customers who do not have an appointment, do not worry. Walk in customers have the option to wait comfortably in our lounge. While inside our facility, we ask that you wear a mask. Our lounge seating area is strategically spaced at least 6 feet apart from others.  Plexiglass has been installed at checkout counters to enhance social distancing between customers and our staff. When your vehicle’s service is completed, we will return your vehicle to you thoroughly disinfected.

What to Expect

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Socially Distant Sales and Deliveries

As our clients continue to purchase new and pre-owned vehicles during COVID-19, our sales process and guidance from our sales team continues to be exceptional, while we follow CDC and social distancing guidelines. Each Client Advisor’s office and customer lounges are set up with proper social distancing and are sanitized before and after each customer appointment.

Customers who want to test drive will experience a demonstration on how the vehicle operates and then are allowed to take a 15-minute test drive of the vehicle on their own. Prior to and after the test drive, our vehicles go through a disinfecting process.

Customer deliveries are also conducted through social distancing and guidance from our expert Business Managers, where they walk through each step of the purchase with our customers.

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Contact-Free Retail Parts

Located in our Service Center, our parts department counters are equipped with Plexiglass to keep a friendly distance between you and our staff when picking up, ordering or purchasing parts with us.

We recommend to all of our customers to visit our online parts store, where you can view an online catalog, search for parts by vin, add them to your cart and check out all from the comfort of your home. Parts ordered online can either be shipped to your home or be picked up at our parts center.

Keeping You Safe

Mercedes-Benz of North Haven is dedicated to providing the proper safety to our guests and team members alike. We’re taking additional measures to mitigate the risk of transmission to our customers and employees.

Below are some of the protocols and action items we’re taking in our dealership to mitigate against the spread of the virus. We’re asking all of our team members to follow the guidelines put forth by the CDC to prevent the spread of the infection.

  • We’ve strategically placed hand sanitizer around our facilities that are accessible to all employees to allow for them to sterilize their hands regularly.
  • We’re requiring our staff to wash their hands regularly throughout the day.
  • We’ve instructed our staff to either wash hands or use hand sanitizer, after handling food and touching personal items.
  • Our dealership will have individuals whose sole job/purpose is to monitor and enforce all of these guidelines to ensure safety to all. 
  • All cleaning used in our facility are products and solutions that are CDC approved. 
  • Our cleaning routine starts at 6:00 AM every morning where we go through a thorough deep clean of the facility. This is our “Early Morning Deep Clean”
  • During the day, we have our custodial team performing our “Enhanced On-Going Clean,” which covers the sanitation of all high contact areas. 
  • We finish by another Deep Clean in the evening when our employees leave the building, giving us the ability to wipe down all common areas, high contact areas, and work stations.

Curbside Sales and Deliveries

While we all persevere through these trying times, we are still offering our customers appointments for curbside test drives and deliveries. Our team of Client Advisors and Managers are still available to you via phone, text, and email

Scheduled curbside test drives are available, paperwork can be completed in a CDC compliant customer only signing area and all contractual documents will be prepared in advance to make the delivery process as efficient as possible. 

All New Vehicles and Pre-Owned Vehicles in our inventory will be thoroughly sanitized before and after customer test drives. 

Mercedes-Benz of North Haven 41.4215769, -72.8386389.